Our Company Vision
We strive to be a valued company to users, clients, colleagues, and the communities where we work and live. Our mission is to be, and be recognized as, the best …
$90k earned on Upwork alone
We are an international company with happy Clients worldwide
Experienced and multilingual 30+ customer service agents
We’ve worked with small one-man companies as well as with Fortune500
At ADS, we believe that technology should support and enhance your organization’s success, not constrain it. With our wide range of best-in-class services, we provide customized language solutions that fit your unique needs. We’re committed to excelling at our job so you can focus on doing yours.
People is the most valuable asset in our company and our success depends on the quality of talent we have. Therefore our process is built to identify and filter the best talent available and put the guys into the position where they can succeed. Our process is based on 3 steps: Interview, Select, Train.
Read more to learn about our process.
Our ultimate goal is to make communication with customers more clear, more professional and more consistent. We help our beloved Clients to achieve that consistency throughout all the communication channels, which eventually leads to better satisfaction with their products or services and higher sales numbers.
Click here to read our mission statement.
Ramp up and down faster to take perfect care of customers and prospects via live chat, email and phone.
Engage techs 24/7 to decrease downtime of company’s servers, workstations and business apps.
Create linguistic and physical adjustments to products or services so it fits in with new target market’s specific needs.
Save up to 40% on routine data processing jobs and focus resources on company’s core functions.
We strive to be a valued company to users, clients, colleagues, and the communities where we work and live. Our mission is to be, and be recognized as, the best …
What is a support service? Support service or a helpdesk is a group of agents who provide assistance when customers have problems with a company’s products or services. What’s …
Handling complaints is an essential part of the customer support processes. Having complained, the customers expect to get an explanation or a solution to their issues. There are 2 main …
When sending requests, in order to assist you faster we would kindly ask to provide the following information: brief description of tasks, language set required, timezone and preliminary working hours, planned number of hours daily/weekly and specific experience required, if any.
We usually respond within 2-3 hours but depending on your time zone it may take up to 2 business days. We appreciate your patience and will look forward to working with you.