Our Company Vision
We strive to be a valued company to users, clients, colleagues, and the communities where we work and live. Our mission is to be, and be recognized as, the best …
Articles
Customer Support: Why It Is The Key To Your Long-Term Success
What is a support service? Support service or a helpdesk is a group of agents who provide assistance when customers have problems with a company’s products or services. What’s …
How you handle a complaint
Handling complaints is an essential part of the customer support processes. Having complained, the customers expect to get an explanation or a solution to their issues. There are 2 main …
Why outsourcing decisions are delayed
Despite the fact that the main benefits of outsourcing are obvious, business leaders do not rush to make a decision, but weigh all the pros and cons of outsourcing. And …
What’s Good Customer Service
Good service may may different things to people. However, there are universal concepts that mark up a professional approach which will mean a “good service” for most of the …