How you handle a complaint
Handling complaints is an essential part of the customer support processes. Having complained, the customers expect to get an explanation or a solution to their issues. There are 2 main …
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Why outsourcing decisions are delayed
Despite the fact that the main benefits of outsourcing are obvious, business leaders do not rush to make a decision, but weigh all the pros and cons of outsourcing. And …
What’s Good Customer Service
Good service may may different things to people. However, there are universal concepts that mark up a professional approach which will mean a “good service” for most of the …