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Category: Process improvement

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Customer service / Outsourcing / Process improvement

Customer Support: Magic Potion Of Long-Term Success

What’s Customer Service? Customer service can be described as a magic potion that transforms customer frustration and disappointment into satisfaction and happiness. It’s like a wizard’s spell that requires a …

Customer service / Facts and tips / Process improvement

How you handle a complaint

Handling complaints is an essential part of the customer support processes. Having complained, the customers expect to get an explanation or a solution to their issues. There are 2 main …

Customer service / Outsourcing / Process improvement

Why Outsourcing Decisions Are Delayed

Despite the fact that the main benefits of outsourcing are obvious, business leaders do not rush to make a decision, but weigh all the pros and cons of outsourcing. And …

Customer service / Outsourcing / Process improvement

What’s Great Customer Service

Great customer service is the provision of excellent support, assistance, and care to customers before, during, and after a purchase or interaction. It involves going above and beyond to meet …

Recent Posts

  • How to Measure the Success of Your Customer Support Efforts
  • The Benefits of Outsourcing Your Customer Support
  • Building a Customer-Centric Culture in Your Organization
  • 10 Tips for Providing Exceptional Customer Support
  • Why Customer Support Is Crucial for Business Success

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