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Tag: bpo

Customer service / Outsourcing / Process improvement

Why outsourcing decisions are delayed

Despite the fact that the main benefits of outsourcing are obvious, business leaders do not rush to make a decision, but weigh all the pros and cons of outsourcing. And …

Customer service / Process improvement

What’s Good Customer Service

  Good service may may different things to people. However, there are universal concepts that mark up a professional approach which will mean a “good service” for most of the …

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